---
title: My portal login works but my courses or information are missing. What should I do?
description: First confirm that you have completed the required registration steps and that you are using the correct academic period. Capture the error or missing information and contact the relevant academic/IT support office with your index number and the affected course…
url: "https://uenr.edu.gh/faq/my-portal-login-works-but-my-courses-or-information-are-missing-what-should-i-do/"
updated: "2026-09-10"
category: Student Portals, eLearning and IT Support
---

# My portal login works but my courses or information are missing. What should I do?

First confirm that you have completed the required registration steps and that you are using the correct academic period. Capture the error or missing information and contact the relevant academic/IT support office with your index number and the affected course or service.