---
title: What information should I include when asking UENR for support?
description: Include your full name, index/reference/application number where relevant, programme or school, a clear description of the problem, the date/time it occurred and supporting screenshots or receipts if needed. Never include your password, application PIN or other secret login information in…
url: "https://uenr.edu.gh/faq/what-information-should-i-include-when-asking-uenr-for-support/"
updated: "2026-09-10"
category: Graduation, Alumni and General Support
---

# What information should I include when asking UENR for support?

Include your full name, index/reference/application number where relevant, programme or school, a clear description of the problem, the date/time it occurred and supporting screenshots or receipts if needed. Never include your password, application PIN or other secret login information in an ordinary email or social-media message.