---
title: Why is my payment not showing on the student portal?
description: "Allow the normal processing time stated by the University and confirm that the correct student/reference number was used. If the payment still does not appear, contact the responsible Finance or student-support office with your receipt, transaction reference, name and index/reference…"
url: "https://uenr.edu.gh/faq/why-is-my-payment-not-showing-on-the-student-portal/"
updated: "2026-09-10"
category: Fees and Payments
---

# Why is my payment not showing on the student portal?

Allow the normal processing time stated by the University and confirm that the correct student/reference number was used. If the payment still does not appear, contact the responsible Finance or student-support office with your receipt, transaction reference, name and index/reference number.